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Terms & Conditions

Privacy Policy


This privacy policy ("Policy") describes how the personally identifiable information
("Personal Information") you may provide on the ecoarrival.com website
("Website" or "Service") and any of its related products and services (collectively,
"Services") is collected, protected and used. It also describes the choices available
to you regarding our use of your Personal Information and how you can access
and update this information. This Policy is a legally binding agreement between
you ("User" "you" or "your") and Arrival and Eco Arrival ("Arrival and Eco Arrival",
"we","us" or "our"). By accessing and using the Website and Services, you
acknowledge that you have read, understood, and agree to be bound by the
terms of this Policy. This Policy does not apply to the practices of companies that
we do not own or control, or to individuals that we do not employ or manage.


Collection of Information


Our top priority is customer data security and, as such, we exercise the no logs
policy. We may process only minimal user data, only as much as it is absolutely
necessary to maintain the Website and Services. Information collected
automatically is used only to identify potential cases of abuse and establish
statistical information regarding the usage and traffic of the Website and Services.
This statistical information is not otherwise aggregated in such a way that would
identify any particular user of the system.


Use and Processing of Collected Information


In order to make the Website and Services available to you, or to meet a legal
obligation, we may need to collect and use certain Personal Information. If you do
not provide the information that we request, we may not be able to provide you
with the requested products or services. Any of the information we collect from
you may be used for the following purposes:
- Create and manage user accounts
- Improve products and services
- Send marketing and promotional communications
- Respond to inquiries and offer support
- Request user feedback

- Deliver targeted advertising
- Administer prize draws and competitions
- Respond to legal requests and prevent harm
- Run and operate the Website and Services


Processing your Personal Information depends on how you interact with the
Website and Services, where you are located in the world and if one of the
following applies: (i) you have given your consent for one or more specific
purposes; this, however, does not apply, whenever the processing of Personal
Information is subject to California Consumer Privacy Act or European data
protection law; (ii) provision of information is necessary for the performance of
an agreement with you and/or for any pre-contractual obligations thereof; (iii)
processing is necessary for compliance with a legal obligation to which you are
subject; (iv) processing is related to a task that is carried out in the public interest
or in the exercise of official authority vested in us; (v) processing is necessary for
the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information
until you object to such processing (by opting out), without having to rely on
consent or any other of the following legal bases below. In any case, we will be
happy to clarify the specific legal basis that applies to the processing, and in
particular whether the provision of Personal Information is a statutory or
contractual requirement, or a requirement necessary to enter into a contract.

 

Disclosure of Information


Depending on the requested Services or as necessary to complete any transaction
or provide any service you have requested, we may share your information with
your consent with our trusted third parties that work with us, any other affiliates
and subsidiaries we rely upon to assist in the operation of the Website and
Services available to you. We do not share Personal Information with unaffiliated
third parties. These service providers are not authorized to use or disclose your
information except as necessary to perform services on our behalf or comply with
legal requirements. We may share your Personal Information for these purposes
only with third parties whose privacy policies are consistent with ours or who
agree to abide by our policies with respect to Personal Information. These third
parties are given Personal Information they need only in order to perform their

designated functions, and we do not authorize them to use or disclose Personal
Information for their own marketing or other purposes.


We will disclose any Personal Information we collect, use or receive if required or
permitted by law, such as to comply with a subpoena, or similar legal process, and
when we believe in good faith that disclosure is necessary to protect our rights,
protect your safety or the safety of others, investigate fraud, or respond to a
government request.


In the event we go through a business transition, such as a merger or acquisition
by another company, or sale of all or a portion of its assets, your user account,
and Personal Information will likely be among the assets transferred.

 

Retention of Information


We will retain and use your Personal Information for the period necessary to
comply with our legal obligations, resolve disputes, and enforce our agreements
unless a longer retention period is required or permitted by law. We may use any
aggregated data derived from or incorporating your Personal Information after
you update or delete it, but not in a manner that would identify you personally.
Once the retention period expires, Personal Information shall be deleted.
Therefore, the right to access, the right to erasure, the right to rectification and
the right to data portability cannot be enforced after the expiration of the
retention period which is not defined at this time.


Transfer of Information


Depending on your location, data transfers may involve transferring and storing
your information in a country other than your own. You are entitled to learn
about the legal basis of information transfers to a country outside the European
Union or to any international organization governed by public international law or
set up by two or more countries, such as the UN, and about the security measures
taken by us to safeguard your information. If any such transfer takes place, you
can find out more by checking the relevant sections of this Policy or inquire with
us using the information provided in the contact section.


The Rights of Users


You may exercise certain rights regarding your information processed by us. In
particular, you have the right to do the following: (i) you have the right to
withdraw consent where you have previously given your consent to the

processing of your information; (ii) you have the right to object to the processing
of your information if the processing is carried out on a legal basis other than
consent; (iii) you have the right to learn if information is being processed by us,
obtain disclosure regarding certain aspects of the processing and obtain a copy of
the information undergoing processing; (iv) you have the right to verify the
accuracy of your information and ask for it to be updated or corrected; (v) you
have the right, under certain circumstances, to restrict the processing of your
information, in which case, we will not process your information for any purpose
other than storing it; (vi) you have the right, under certain circumstances, to
obtain the erasure of your Personal Information from us; (vii) you have the right
to receive your information in a structured, commonly used and machine
readable format and, if technically feasible, to have it transmitted to another
controller without any hindrance. This provision is applicable provided that your
information is processed by automated means and that the processing is based
on your consent, on a contract which you are part of or on pre-contractual
obligations thereof.


The Right to Object to Processing


Where Personal Information is processed for the public interest, in the exercise of
an official authority vested in us or for the purposes of the legitimate interests
pursued by us, you may object to such processing by providing a ground related
to your particular situation to justify the objection. You must know that, however,
should your Personal Information be processed for direct marketing purposes,
you can object to that processing at any time without providing any justification.
To learn whether we are processing Personal Information for direct marketing
purposes, you may refer to the relevant sections of this document.

 

Data Protection Rights under GDPR


If you are a resident of the European Economic Area (EEA), you have certain data
protection rights and Arrival aims to take reasonable steps to allow you to
correct, amend, delete, or limit the use of your Personal Information. If you wish
to be informed what Personal Information we hold about you and if you want it to
be removed from our systems, please contact us. In certain circumstances, you
have the following data protection rights:

- You have the right to request access to your Personal Information that we store
and have the ability to access your Personal Information.
- You have the right to request that we correct any Personal Information you
believe is inaccurate. You also have the right to request us to complete the
Personal Information you believe is incomplete.
- You have the right to request the erase your Personal Information under certain
conditions of this Policy.


- You have the right to object to our processing of your Personal Information.
- You have the right to seek restrictions on the processing of your Personal
Information. When you restrict the processing of your Personal Information, we
may store it but will not process it further.
- You have the right to be provided with a copy of the information we have on
you in a structured, machine-readable and commonly used format.
- You also have the right to withdraw your consent at any time where Arrival
relied on your consent to process your Personal Information.
You have the right to complain to a Data Protection Authority about our collection
and use of your Personal Information. For more information, please contact your
local data protection authority in the European Economic Area (EEA).

 

California Privacy Rights


In addition to the rights as explained in this Policy, California residents who
provide Personal Information (as defined in the statute) to obtain products or
services for personal, family, or household use are entitled to request and obtain
from us, once a calendar year, information about the Personal Information we
shared, if any, with other businesses for marketing uses. If applicable, this
information would include the categories of Personal Information and the names
and addresses of those businesses with which we shared such personal
information for the immediately prior calendar year (e.g., requests made in the
current year will receive information about the prior year). To obtain this
information please contact us.


How to Exercise these Rights

Any requests to exercise your rights can be directed to Arrival through the contact
details provided in this document. Please note that we may ask you to verify your
identity before responding to such requests. Your request must provide sufficient
information that allows us to verify that you are the person you are claiming to be
or that you are the authorized representative of such person. You must include
sufficient details to allow us to properly understand the request and respond to it.
We cannot respond to your request or provide you with Personal Information
unless we first verify your identity or authority to make such a request and
confirm that the Personal Information relates to you.


Privacy of Children


We do not knowingly collect any Personal Information from children under the
age of 13. If you are under the age of 13, please do not submit any Personal
Information through the Website and Services. We encourage parents and legal
guardians to monitor their children's Internet usage and to help enforce this
Policy by instructing their children never to provide Personal Information through
the Website and Services without their permission. If you have reason to believe
that a child under the age of 13 has provided Personal Information to us through
the Website and Services, please contact us. You must also be at least 16 years of
age to consent to the processing of your Personal Information in your country (in
some countries we may allow your parent or guardian to do so on your behalf).


Do Not Track Signals


Some browsers incorporate a Do Not Track feature that signals to websites you
visit that you do not want to have your online activity tracked. Tracking is not the
same as using or collecting information in connection with a website. For these
purposes, tracking refers to collecting personally identifiable information from
consumers who use or visit a website or online service as they move across
different websites over time. The Website and Services do not track its visitors
over time and across third party websites. However, some third party sites may
keep track of your browsing activities when they serve you content, which
enables them to tailor what they present to you.


Advertisements


We may permit certain third party companies to help us tailor advertising that we
think may be of interest to users and to collect and use other data about user

activities on the Website. These companies may deliver ads that might place
cookies and otherwise track user behavior.


Affiliates


We may engage in affiliate marketing and have affiliate links present on the
Website and Services. If you click on an affiliate link, a cookie will be placed on
your browser to track any sales for purposes of commissions.


Email Marketing


We offer electronic newsletters and information to which you may voluntarily
subscribe at any time. We are committed to keeping your e-mail address
confidential and will not disclose your email address to any third parties except as
allowed in the information use and processing section or for the purposes of
utilizing a third party provider to send such emails. We will maintain the
information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state
who the e-mail is from and provide clear information on how to contact the
sender. You may choose to stop receiving our newsletter or marketing emails by
following the unsubscribe instructions included in these emails or by contacting us.


Links to Other Resources


The Website and Services contain links to other resources that are not owned or
controlled by us. Please be aware that we are not responsible for the privacy
practices of such other resources or third parties. We encourage you to be aware
when you leave the Website and Services and to read the privacy statements of
each and every resource that may collect Personal Information.


Information Security


We secure information you provide on computer servers in a controlled, secure
environment, protected from unauthorized access, use, or disclosure. We
maintain reasonable administrative, technical, and physical safeguards in an
effort to protect against unauthorized access, use, modification, and disclosure of
Personal Information in its control and custody. However, no data transmission
over the Internet or wireless network can be guaranteed. Therefore, while we
strive to protect your Personal Information, you acknowledge that (i) there are

security and privacy limitations of the Internet which are beyond our control; (ii)
the security, integrity, and privacy of any and all information and data exchanged
between you and the Website and Services cannot be guaranteed; and (iii) any
such information and data may be viewed or tampered with in transit by a third
party, despite best efforts.


Data Breach


In the event we become aware that the security of the Website and Services has
been compromised or users Personal Information has been disclosed to unrelated
third parties as a result of external activity, including, but not limited to, security
attacks or fraud, we reserve the right to take reasonably appropriate measures,
including, but not limited to, investigation and reporting, as well as notification to
and cooperation with law enforcement authorities. In the event of a data breach,
we will make reasonable efforts to notify affected individuals if we believe that
there is a reasonable risk of harm to the user as a result of the breach or if notice
is otherwise required by law. When we do, we will post a notice on the Website.


Changes and Amendments


We reserve the right to modify this Policy or its terms relating to the Website and
Services from time to time in our discretion and will notify you of any material
changes to the way in which we treat Personal Information. When we do, we will
post a notification on the main page of the Website. We may also provide notice
to you in other ways in our discretion, such as through contact information you
have provided. Any updated version of this Policy will be effective immediately
upon the posting of the revised Policy unless otherwise specified. Your continued
use of the Website and Services after the effective date of the revised Policy (or
such other act specified at that time) will constitute your consent to those
changes. However, we will not, without your consent, use your Personal
Information in a manner materially different than what was stated at the time
your Personal Information was collected.


Acceptance of this Policy


You acknowledge that you have read this Policy and agree to all its terms and
conditions. By accessing and using the Website and Services you agree to be
bound by this Policy. If you do not agree to abide by the terms of this Policy, you
are not authorized to access or use the Website and Services.

Contacting Us


If you would like to contact us to understand more about this Policy or wish to
contact us concerning any matter relating to individual rights and your Personal
Information, you may send an email to collaboratet@ecoarrival.com.


This document was last updated on August 24, 2021

Contact Us   collaborate@ecoarrival.com